One of the most important ways hospitals assess and improve their patient satisfaction efforts is to ask patients and their families about their experiences. To obtain and measure patient satisfaction, Lancaster General Health utilizes Press Ganey, a leading external expert in customer service, as their vendor. Patient satisfaction surveys are randomly sent to individuals who have accessed services from areas within Lancaster General Health including inpatient, outpatient, ambulatory, emergency, home care, and physician practices.

 

Patient satisfaction is the primary focus of every employee of Lancaster General Health, regardless of their role. Knowing this, patients and family members can be assured that meeting and exceeding their needs while obtaining services is in the forefront of everything we do.