Willow Lakes: New facility expands service,
enhances patient experience
This summer, the new and expanded Lancaster General - Willow Lakes Medical Center facility will open to provide outpatient care in a warm and friendly environment.
“Our goal is to provide a medical center that is as comprehensive as possible for residents in the southern part of Lancaster County,” says Robert “Teke” Drummond, Willow Lakes Director.
With 26,000 square feet of space, the new center at 212 Willow Valley Lakes Drive will almost double the size of the current clinic it overlooks. Despite the larger clinic, its design retains a very personable service. All guests will swiftly transition from the reception area directly to the clinical service of need. Families and caregivers are welcome to remain behind to play in the family area, surf the internet on the guest computer, or simply experience the calming sights and sounds—all within our reception area.
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Willow Lakes employees take a look at the plans for the new
facility scheduled to open to the public in August. Pictured are
(from left to right) Adam Hawk, Kelly Miller, Robert “Teke”
Drummond and Barbara Greiner. |
“We are focused on the vision of Lancaster General, to provide patients with an extraordinary experience every time,” Teke says. “Our non-clinical quest services were just as vital in the design as our clinical needs.”
Some of those new imaging services include a 16-slice CT scanner, digital mammography with a private women’s suite, private EKG rooms and space reserved for the MRI Group to provide service at the facility before the end of 2008.
There will be several private areas for patients, including a consultation room where doctors and families can discuss their imaging results, a hand splinting and foot orthotic treatment clinic, a speech area, and a room for vision testing and treatment.
The Physical Rehabilitation Center will be moving to the new facility as well, providing additional services and opportunities for physical, occupational and speech therapies. A gymnasium surrounded by windows will provide new and additional equipment like a suspension walking system that allows patients to train with redused weight while walking to eliminate any risk of falling.
A 1,000 square foot community room will provide space for education programs, whether it be sponsored by Lancaster General, or by another public group. In addition, there will be community access to a computer to locate medical information.
There is also a clinical assessment room, an exam room near the rehab unit where, in time, multiple services can be offered periodically that currently require a trip to Lancaster General Hospital, the Health Campus or Women & Babies Hospital.
“We can provide the services once or twice a week here, so residents in the southern part of the county can have convenient access to specialized programs,” Teke says. “The volume of interest can determine if we need to provide these services regularly.”
After two years of planning and a year of construction, the new center is scheduled to open its doors to the public this August.
Geriatric Associates
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Geriatric Associates will be moving into a larger office at Willow
Lakes to improve service for its patients. Pictured are: (from left to
right) Dr. Scott DeLong, Jane E. Miller, Amy Jo Stoner, Dr. Kristen
Nebel, Dr. Robert Howse, Diane Wolfe, Christina Henry and
Kimberly Snyder. |
Joining Willow Lakes in the move to the new facility is Geriatric Associates, which will offer seven exam rooms...five more than they have at their current Willow Lakes office.
“We’ve outgrown our current space at Willow Lakes in the 2 1/2 years we have been here,” says Phyllis Wojtusik, Practice Manager for Geriatric Associates, a Lancaster General Medical Group practice. “We will now be able to offer three doctors at one time to our patients, so scheduling an appointment will be easier.”
As a result, they will be adding a new physician to their staff, Scott DeLong, MD, currently a resident at Lancaster General.
Access will be through the common greeting area, where patients will be taken to the Geriatric Associates waiting room, located on the same floor of the facility, upon arrival.
The overall look and feel of the office will be relaxing, calm and serene, Phyllis says. “We are bringing the flavor of this area of Lancaster County into the office.
Use of natural elements, earth tone colors and the sight and sound of soothing water will make it as calm and serene as we can possibly make it.”
Geriatric Associates will continue to provide the same services at its office in the Lancaster General Health Campus.
“We are trying to make this an extraordinary experience for patents,” Phyllis says.
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